OwnQuest is a premier managed services provider. We partner with Translab Technologies to provide 24×7 monitoring and support services to customers worldwide. Our team of certified engineers monitor and manage infrastructure across vendors and platform. We take care of your IT infrastructure and free your IT team from mundane/mechanical tasks to focus on new innovations to grow your business.
Our Managed Services engineers are domain experts and can manage your entire IT landscape. They provide L1/L2 support directly to meet your SLAs and coordinate with OEMs to provide L3 support. We provide regular change and patch management services to keep your systems up to date. Reports on system status and support services provided are shared on a regular basis for record keeping and auditing.
Service Benchmarks & SLAs
- Our aim is to seamlessly takeover the management of your infrastructure and applications and platforms in the fastest possible time.
- We have a dedicated customer service portal to raise tickets, review support status and SLA commitments and get real-time reports and dashboards.
- We have two NOCs in two seismic zones to ensure 247 uninterrupted managed services.
- Extensive protocols to provide safe and secure support to our customers during COVID19 crisis, both remotely and on-site.
- Cross-platform, vendor-neutral and multi-cloud managed services.